Refund & Return Policy

At Mini Carnation, we value your trust and want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• Due to health and safety standards, opened consumable products (coffee beans, syrups, purees, frappes, iced teas, etc.) cannot be returned.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 7–10 business days.

• Shipping fees are non-refundable.

Exchanges

• If you received the wrong item or a damaged/defective product, please notify us within 48 hours of delivery.

• We will arrange for a replacement or exchange at no additional cost.

Non-Returnable / Non-Refundable Items

• Opened or partially used consumable products.

• Items purchased on sale or promotion.

• Gift cards or vouchers.